Website Privacy Policy

Crown Prestige Limousines Pty Ltd (ABN 82 161 475 243)

This Privacy Policy applies to all personal information collected by Crown Prestige Limousines Pty Ltd ABN 82 161 475 243 via telephone communications, email correspondence and the website located at www.crownprestigelimousines.com.au.

1. What is “personal information”?

The Privacy Act 1988 (Cth) (the Act) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.

You should be aware that the Act contains certain exemptions which may impact upon our privacy obligations. For example, employee records are generally exempt from an organisation’s obligations under the Act.

  • whether the information or opinion is true or not; and
  • whether the information or opinion is recorded in a material form or not.

2. Consents

By providing us with your personal information via telephone communications, email correspondence or by use of our website, you hereby consent to our Privacy Policy and agree to its terms and conditions.

3. What information do we collect?

We will only collect personal information about you by lawful and fair means and not in an unreasonably intrusive manner. The kind of personal information that we may collect and hold include contact information (e.g. name, email address, and mobile phone number), age, postal addresses, flight numbers, and financial details.

The personal information that we may collect and hold from you is subject to the information you provide us by telephone communications, email correspondence or your usage of the Company’s website.

4. How we collect your personal information

We may collect personal information from you through various channels including face-to-face interactions, telephone communications, online forms or portals, and email correspondence.

If we collect personal information from you via our website, we may use digital cookies to remember your preferences and collect online traffic data. Internet cookies are small strings of text placed on users’ hard drives.

5. Purpose of collection

The purpose for which we collect personal information is to enhance your service experience on our website and through email/telephone communications. Additionally, we use gathered data to process transactions quickly.

We customarily disclose personal information only to our service providers who assist us in operating and analysing the website.

By using our website, you consent to the receipt of direct marketing material directly from us.

6. Retention of data

By providing us with your personal information, you hereby acknowledge and consent to the retention and storage of any personal information that you provide us for an indefinite period, subject to applicable laws.

7. Access and correction

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you, and Australian Privacy Principle 13 allows you to correct inaccurate personal information.

8. Overseas transfer

Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so.

9. Protection under foreign laws

In some circumstances, foreign data protection laws may provide additional protection if we have collected your personal data from an overseas jurisdiction.

10. Children’s privacy

We do not knowingly collect personal information from children. Parents or guardians may contact us to promptly delete any information inadvertently provided.

11. Privacy protection protocols

Our website is scanned regularly for security vulnerabilities and malware. Personal information is contained behind secured networks with restricted authorized access.

Credit card transactions are encrypted via SSL technology compliant with PCI-DSS standards.

In the event of a data breach, we follow strict containment protocols including account suspension and system recovery.

  1. suspending compromised accounts;
  2. removal of malware, where identified;
  3. temporary platform downtime if necessary;
  4. the recovery of any lost data, if possible;
  5. repairing unauthorised modification of data, if possible; and
  6. restoring access to the platform when possible.

12. Disclosure of your personal information to a third party

Certain functionalities of our services may involve interactions with third-party platforms. Users are encouraged to review third-party privacy policies.

13. Coverage of the Company’s employees

All employees, contractors, and individuals participating in company operations are bound by the terms outlined in this Privacy Policy.

14. Complaint procedure

If you have a complaint regarding your privacy, please contact us. Complaints are reviewed by our General Manager.

15. Amendments to this policy

We reserve the right to modify this privacy policy at any time without prior notice.

16. How to contact us about privacy

If you have queries or complaints regarding our privacy practices, contact us at bookings@crownprestigelimousines.com.au or call 1300 965 915.

Crown Prestige Limousines Pty Ltd (ABN 82 161 475 243). Crown Prestige Limousines P/L can be contacted on 1300 965 915 or at bookings@crownprestigelimousines.com.au.